Call Centre Manager Training

Imagine leading a team that transforms customer queries into satisfying resolutions and sales opportunities, all with the power of conversation. Our "Call Centre Manager Training" course offers a journey through the nuances of telecommunication, from the art of phone etiquette to mastering the sales call. Prepare to elevate your team's performance and sales prowess, step by step.

This comprehensive Call Centre Manager Training course provides a roadmap to excellence for aspiring call centre managers. Covering everything from the fundamentals of communication to the specifics of closing sales over the phone, participants will explore a variety of topics designed to bolster their ability to lead and inspire their teams effectively. The Call Centre Manager Training curriculum is meticulously structured to cover phone etiquette, telemarketing strategies, and techniques for handling objections, culminating in the art of securing commitments and enhancing sales figures. Whether you're new to the role or looking to refine your approach, this Call Centre Manager Training equips you with the insights needed for success.

After completing this Call Centre Manager Training course, you will be able to:

1. Navigate the basics of call centre operations with confidence.
2. Apply effective phone etiquette to enhance customer interactions.
3. Utilise strategic questioning techniques to uncover customer needs.
4. Execute telesales training to boost team performance.
5. Identify and use persuasive words and phrases to improve sales outcomes.
6. Prepare and structure calls for maximum impact.
7. Overcome objections and secure sales commitments efficiently.
8. Manage rejection and close sales calls positively.

• Module 01: The Basics (I) 05:23

  • 1: The Basics (I) 05:23

• Module 02: The Basics (II) 04:02

  • 2: The Basics (II) 04:02

• Module 03: Phone Etiquette 04:04

  • 3: Phone Etiquette 04:04

• Module 04: Speaking Like a Star 02:58

  • 4: Speaking Like a Star 02:58

• Module 05: Types of Questions 04:41

  • 5: Types of Questions 04:41

• Module 06: Introduction to Tele Sales Executive Training 06:42

  • 6: Introduction to Tele Sales Executive Training 06:42

• Module 07: All About Telemarketing 04:39

  • 7: All About Telemarketing 04:39

• Module 08: Elevate Sales on Telephone 06:46

  • 8: Elevate Sales on Telephone 06:46

• Module 09: Prospective Telephone-Sales Expert 06:20

  • 9: Prospective Telephone-Sales Expert 06:20

• Module 10: The Right Words and Phrases to Use on a Sales Call 05:36

  • 10: The Right Words and Phrases to Use on a Sales Call 05:36

• Module 11: Preparing the Call 06:32

  • 11: Preparing the Call 06:32

• Module 12: Opening the Call 07:54

  • 12: Opening the Call 07:54

• Module 13: Structuring the Call 06:19

  • 13: Structuring the Call 06:19

• Module 14: Verbal Communication Skills 12:10

  • 14: Verbal Communication Skills 12:10

• Module 15: Dealing with Objections 08:51

  • 15: Dealing with Objections 08:51

• Module 16: Closing the Sale/ Gaining Commitment 09:15

  • 16: Closing the Sale/ Gaining Commitment 09:15

• Module 17: Dealing with Rejection 06:58

  • 17: Dealing with Rejection 06:58

• Module 18: Close a Sale Call 06:42

  • 18: Close a Sale Call 06:42

• Module 29: Increasing your Earnings by Expanding Sales 09:29

  • 19: Increasing your Earnings by Expanding Sales 09:29

• Module 20: Closing 03:31

  • 20: Closing 03:31

This CPD QS Accredited "Call Centre Manager Training" course is tailored to usher participants through a transformative learning journey, enhancing their leadership and communication capabilities within a call centre context. It delves deep into the intricacies of verbal communication, sales strategies, and customer service excellence. From establishing the groundwork with essential communication principles to advanced sales techniques and dealing with objections, the Call Centre Manager Training curriculum is designed to fortify your foundation and advance your abilities to lead a high-performing call centre team. Emphasising real-world applications and outcomes, this Call Centre Manager Training course is an indispensable tool for those aspiring to make a significant impact in their professional trajectory.

Course Completion Certificate

Once you've completed the Call Centre Manager Training course, you will immediately be sent a free PDF certificate from REED. You can also choose to receive a CPD QS PDF/Hardcopy certificate. Prices for CPD QS certificates are as follows:

• PDF Certificate: £4.99

Email delivery of printable/shareable PDF certificate.

• Hardcopy Certificate: £9.99

Professionally printed certificate delivery.

This Call Centre Manager Training course is designed for:

1. Aspiring call centre managers seeking to elevate their leadership qualities.
2. Experienced managers aiming to refine their communication and sales strategies.
3. Customer service professionals looking to transition into managerial roles.
4. Sales executives desiring to enhance their telephone sales techniques.
5. Team leaders focused on improving customer satisfaction and sales performance.

The Call Centre Manager Training course is open to everyone and has no formal entry criteria.

After completing this Call Centre Manager Training course, you can pursue the following career pathways (UK salaries):

1. Call Centre Manager (£35,000 - £50,000)
2. Customer Service Manager (£30,000 - £45,000)
3. Sales Manager (£37,000 - £60,000)
4. Team Leader, Call Centre (£25,000 - £40,000)
5. Telecommunications Manager (£40,000 - £65,000)

Currently there are no Q&As for this course. Be the first to ask a question.

Reed Courses Certificate of Completion

Digital certificate - Included

CPD QS Certificate - PDF

Digital certificate - £4.99

CPD QS Certificate - Hardcopy

Hard copy certificate - £9.99